Frequently Asked Questions

Do I need a prescription to order from CoGenerics?

Most medicines listed on CoGenerics can be purchased without a prescription, as they are licensed generics intended for export. However, we always recommend consulting your healthcare professional before starting any new medication.

Where are your medicines sourced from?

All products are sourced from licensed manufacturers and verified suppliers in India, operating under international pharmaceutical standards such as WHO-GMP. Each batch is inspected before dispatch to ensure authenticity and safety.

How long will my order take to arrive?

Delivery times vary by location:

  • UK & Europe:7–14 working days
  • North America:10–20 working days
  • Asia-Pacific & Middle East:10–21 working days
  • Africa & South America:14–28 working days

(Confirm these timelines — based on your final logistics partner.)

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. Tracking may take 3–5 working days to update after dispatch.

What if my order does not arrive?

If your package has not arrived within 30 days of dispatch, please contact support@cogenerics.com. Our support team will investigate and, if applicable, arrange a replacement or refund in line with our policy.

How are my medicines packaged?

We ship all orders in plain, discreet packaging with no mention of contents or brand names to ensure privacy.

What payment methods do you accept?

We accept major debit/credit cards and international payment gateways.
 (Confirm exact payment options – e.g. Visa, MasterCard, PayPal, etc.)

Are your medicines genuine?

Yes. Every product listed on CoGenerics is sourced from licensed, verified pharmaceutical manufacturers and undergoes quality checks before dispatch.

What if I receive the wrong or damaged item?

Please contact us within seven working days of delivery at support@cogenerics.com. Our team will resolve the issue promptly under our Refund & Replacement Policy.

Can I cancel my order after payment?

Orders can only be cancelled before dispatch. Once shipped, we are unable to make changes or stop delivery. (Confirm your cancellation window – e.g. within 12 or 24 hours.)

Are there any import duties or customs fees?

Some countries may charge import duties or taxes on international parcels. These are not included in your order total and must be paid by the recipient. (Confirm whether CoGenerics covers or not covers duties in specific regions.)

How do I contact customer support?

You can reach our team anytime at support@cogenerics.com. We aim to respond within 24 hours on working days.

Is my personal data safe?

Yes. We use SSL encryption, secure servers, and comply with UK and international data protection laws. For more details, visit our Privacy Policy.