Overview

We strive to ensure that every customer receives genuine, high-quality products. If you encounter an issue with your order, we will work with you to resolve it quickly and fairly.

Eligibility for Refund or Replacement

Refunds or replacements are available in the following circumstances:

• You received the wrong product or incorrect dosage.

• Your order was damaged during shipping.

• Your package was lost in transit and not delivered within 30 days of dispatch.

Due to the nature of pharmaceutical products, we cannot accept returns once a package has been opened or tampered with.

How to Request a Refund or Replacement

To request a refund or replacement:

1. Contact support@cogenerics.com within seven working days of delivery.

2. Provide your order number and a clear description of the issue.

3. Attach supporting evidence (such as photos of the packaging, product, or shipping label, if applicable).

Once verified, our team will process your request and confirm whether a refund, replacement, or partial compensation applies.

Refund Processing Time

Approved refunds are issued to your original payment method within 5–10 working days. Processing times may vary depending on your payment provider.

Replacement Orders

In cases of approved replacements, a new shipment will be dispatched within five working days of confirmation.

Non-Refundable Situations

We cannot issue refunds or replacements for:

• Incorrect address provided by the customer

• Delays caused by customs clearance or local postal services

• Opened, used, or tampered products

• Change of mind after dispatch